Messages to the Support Team
General
Announcement: Effects of Reinstalling/Cache Clearing
Announcements and Known Issues
What are Keys used for?
Poker Gameplay
I ran into an error!
Troubleshooting
How do I find my Support ID?
Troubleshooting Crashing and Lag
Announcement: Discontinued Service in Washington, USA
Known Issue: "Restore Transactions" feature
What are Clubs?
How do I join or access my Club?
How long does the Club have to collect Points?
More
Can I win real money?
My Chips disappeared!
Is this game free to play?
How can I earn free Chips?
What Poker hands will win?
What is XP?
Policy on cheats, hacks, or downloading of 3rd party programs
Terms of Service and Privacy Policy
How do I delete my account?
How do I become a VIP?
I'm missing my purchase!
How do I make a purchase?
How do I learn how to play?
Are my Slots Chips the same as my Poker Chips?
How can I change my bet?
Transfer Troubleshooting
I reinstalled, and now my progress has reset!
Known Issue - Internet connection
Getting a new device for the holidays? Make sure your profile transfers over.
Need more help?
