How do I become a VIP?

You gain VIP Points with each purchase from the Store, and gaining enough will raise your VIP level. Depending on your level of VIP, you rec...

I'm missing my purchase!

Try restarting your device and wait 10 minutes; sometimes it takes a bit for the items to arrive. If the items are still missing, send us a ...

How do I make a purchase?

You can make a purchase by: Selecting the gold "+" button next to your Chip balance in the upper left cornerSelect the Chip, Key, or Egg pac...

I need a refund!

If your purchase isn't coming through, our Support Team is happy to award it manually.However, if you need a refund for any reason, please c...

How do I change my payment method?

For Android players:Open the Google Play appAt the top right, tap the profile iconTap Payments & subscriptions > Payment methods >...

State and Country Taxes

Depending on where you live (including certain US states), the App Store may apply taxes on your purchase. Tax rates are determined by the A...

What is the currency of the listed prices?

The currency should be localized to the country you are in and to the country your payment account is registered under.

My receipt is showing a larger charge!

Apple likes to send a purchase summary that combines all recent purchases in one total. You can confirm individual purchase history by going...