Transfer Troubleshooting

When you want to move your account to a new device, you need to use the 'Restore Progress' feature on the new device. If you get an error me...

I reinstalled, and now my progress has reset!

In order for our games to be playable offline, we have designed them so that most of your data is stored on the device. Our servers recogniz...

Troubleshooting Crashing and Lag

If your game is crashing or you're experiencing lag, we recommend checking the following things to ensure the best performance:Close all bac...

Recommended Device Specifications

We recommend the following minimum specifications for any device running our games:RAM: 2 GBMemory: 16 GB (total, our games do not take up t...

I ran into an error!

If the game is crashing, moving sluggishly, kicking you out of the game or otherwise glitchy, our team wants to know about it and help find ...

I can't connect to my Club!

Online features such as the Club require a strong consistent Internet connection to operate. If you are running into trouble connecting, we ...