How do I purchase Coins?

To purchase Coins: 1. Select '+' next to your Coins balance  2. Select a Coin package  3. Select 'Buy Now!' on the bottom of the o...

I'm missing my purchase!

Try restarting your device and wait 10 minutes; sometimes it takes a bit for the Coins to arrive. If the Coins are still missing, send us a ...

Does my purchase come with a Scratch Card?

Scratch Cards are included as a perk for purchases of Coin Packs of $9.99 or higher (USD) directly from the in-game store.Vaults, Recoups, S...

Can I adjust the price of the perk offer?

You can adjust the price on the Perk Offer by selecting the golden up or down arrow next to the price.

What is the currency of the listed prices?

The Currency should be localized to the country you are in, and to the country your payment account is registered under.

What are the VIP Tiers?

Next to your VIP level, the precious metal or gemstone listed is your VIP Tier, to better define your VIP status. Each tier consists of seve...

What is the Cash Back feature?

Each purchase you make while at the Bronze tier or above contributes toward the Cash Back feature. When you collect it on Friday, the size o...

What is the Vault?

The Vault is an opportunity to receive additional Coins as you play! A percentage of Coins from each spin will be matched and accumulated in...

Are the Coins added to the Vault taken from my bet?

Nope! The Coins are a matched percentage of coins bet.

When does the Vault reset?

The Vault Resets every Saturday at 5pm. You can check how much time is left by tapping on the Vault icon from the slot selection screen.

How do I become a VIP?

Your VIP progress raises every time you purchase Coins from our store. In addition, VIP Points are one of the prizes that may be won when le...

What happened to my Rebuy Bonus?

The Rebuy Bonus is only good for 25 hours from the last purchase. 

How do I change my payment method?

For Android players:Open the Google Play appAt the top right, tap the profile iconTap Payments & subscriptions > Payment methods >...

What is the Recoup Your Losses sale?

The Recoup Your Losses sale is a special sale that may be offered when leaving a machine.The size of the pack is based off of Coins spent wh...

Why does the amount of Coins per pack change in the store?

Whenever you make a purchase from the Coin store, the Coins per package are increased by whatever your VIP level is after the purchase is co...

Why did my Cash Back decrease?

The % you collect for the Cash Back bonus is determined by your VIP level when it is ready to be collected.If you have the VIP Status Boost ...