Getting a new device for the holidays? Make sure your profile transfers over.

Progress on our games is stored locally to your device, and if you're upgrading your phone or tablet this holiday season it won't transfer o...

Known Issue - "Restore Transactions" feature

Apple offers the option to restore transactions when playing on a different device. Due to the way our game saves information, this feature ...

Announcement: Effects of Reinstalling/Cache Clearing

If you have an open ticket with Support, reinstalling the game on an Android device will render you unable to see further replies sent by Su...

State and Country Taxes

Depending on where you live (including certain US states), the App Store may apply taxes on your purchase. Tax rates are determined by the A...

Messages to the Support Team

The Support Team reviews all tickets received, and are continually ensuring feedback reaches our developers as they work on new content.They...

Known Issue: "You Already Own This Item" Error

The "You already own this item" error message usually occurs when your Internet connection is interrupted during a past purchase flow. We re...

2/15 KNOWN ISSUE: iOS purchasing, try again later error

This error has been resolved. If you are still experiencing trouble purchasing, please restart your device.