If you have any concerns about your League Points functioning correctly, we recommend taking the following steps:
Double-check your Internet connection:
For best performance, we recommend being connected to the strongest internet available for the duration of play.
Make sure the displayed information is up-to-date:
When checking your League right after playing, the point totals displayed there may not be the most recent. While point totals are kept up to date on our servers, the latest ones will not reach your device immediately.
After you've been playing a lot, if you want to check your latest totals, we recommend leaving a few minutes between leaving the machine and checking on your League. It's a good opportunity to check if there are any bonuses available to collect!
Fully closing and then re-opening the game (so it has to load again) can also help jump-start a refresh.
Check non-abbreviated totals:
After getting enough, League Points are rounded and displayed like 1.11k. To check an unabbreviated total, go to the League home page and tap on the point total. This will open a pop up that shows how many you have, and how many League Pro is adding (if applicable).
How to help us investigate:
Double-check your Internet connection:
For best performance, we recommend being connected to the strongest internet available for the duration of play.
Make sure the displayed information is up-to-date:
When checking your League right after playing, the point totals displayed there may not be the most recent. While point totals are kept up to date on our servers, the latest ones will not reach your device immediately.
After you've been playing a lot, if you want to check your latest totals, we recommend leaving a few minutes between leaving the machine and checking on your League. It's a good opportunity to check if there are any bonuses available to collect!
Fully closing and then re-opening the game (so it has to load again) can also help jump-start a refresh.
Check non-abbreviated totals:
After getting enough, League Points are rounded and displayed like 1.11k. To check an unabbreviated total, go to the League home page and tap on the point total. This will open a pop up that shows how many you have, and how many League Pro is adding (if applicable).
How to help us investigate:
If, when following all of these steps, your League Points are still not adding, please take the following steps when contacting the Support Team. Doing so will help us track down the error as quickly as possible:
- Enter a machine
- Play until you get one spin that qualifies for League Points, and note how many
- Exit the machine to the slot selection screen and wait a few minutes (do not re-enter the machine)
- Check your League Points by tapping on them to see the unabbreviated amount
- If your League Points don't add after them, use the "Contact Us" feature to let our Support Team know this is happening to you. Make sure to note which machine you were playing in, and how many Points the spin was for.
Do this for only one machine. We will work with you and let you know if any more information is needed.