Can I win real money?

The Coins you play with are for game purposes only, and remain strictly within the app. There is no option to cash any credits out for real ...

I'm missing my Coins!

If you are missing Coins due to a game error, our Support Team would be happy to set things right. To best assist in their investigation, pl...

Is this game free to play?

Yes. Our games are free to play with no obligation to purchase.

Messages to the Support Team

The Support Team reviews all tickets received, and are continually ensuring feedback reaches our developers as they work on new content.They...

How do I update my game?

You can update your game to the latest version directly through your device's App Store.Android:Open the Google Play Store appTap the three ...

Will I lose my progress if I change devices?

The progress you make is saved directly onto your device in order to allow offline play. If you are playing on a phone or tablet, we have a ...

What is the Login Bonus?

You receive a spin on the Login Bonus Wheel every 4 hours, which can be collected when you open the game, or from the Bonus Window. Spin for...

Will the Transfer and Restore buttons save my progress?

The Transfer and Restore buttons are only for the purposes of transferring a snapshot of your progress from one device to another, and will ...

How can I start over?

The progress you make is saved directly onto your device. There is no way to start your account back over from level 1. The only way to get...

The login timer takes too long, I need more free Coins!

We understand how it can be frustrating to run out of Coins or being unable to bet higher. We do have a Perk, 3-Hour Power, which comes with...

What time does the Super Free Support Team operate?

The Super Free Support Team operates Monday through Friday in the Pacific timezone.If you send in a message over the weekend, they will be w...

How do I remove Ads from the game?

We provide an option to purchase the "Remove Ads" feature. Just open the Settings menu, tap on "Options," and then selec...

Can I sync my game data with another device?

Due to your game data being stored within the device you play on, there is currently no option to sync game data between devices. If you're ...

How can I favorite a machine? I want to find it quickly!

You can add a machine to your favorites by following these steps:Enter the machine you would like to favoriteTap the “Home” button on the bo...

How do I find my Support ID?

To locate your Support ID within the game: Open the game to the game selection screen Tap the icon in the upper right cornerOpen the Op...

My games won't download!

If the connection gets interrupted while a game is downloading, the game will stay on the loading animation. To fix this, close the game com...

How do I find my game's version number?

You can find your version number by selecting the Options menu inside the game. The version number will be below the "Transfer Progress...

How do I turn the music or sound ON/OFF?

To turn the music or sound on/off:Tap on the "Settings" button in the top, right-hand cornerSelect "Options"Tap the &quo...

Why do certain machines want me to connect to the Internet?

Most machines in the game must be manually downloaded. Make sure you're connected to the Internet, and try to open the machine again.Once a ...

What are notifications?

Notifications are reminders that appear outside of the game to let you know you if there is an event that needs your attention, or if someth...

How do I write a review for your game?

You can share your feedback on the game by choosing the Feedback Bonus when it is available. There you'll be able to rate the game 1-5 stars...

How do I delete my account?

If you wish to delete your account, send an in-app message, and an appropriate data privacy officer will assist with your request. You can a...

How do I turn off the game notifications?

You can opt out of game notifications through the Settings menu, accessed via the Menu button.