How do I become a VIP?

Your VIP progress raises every time you purchase Coins from our store. In addition, VIP Points are one of the prizes that may be won when le...

I'm missing my purchase!

Try restarting your device and wait 10 minutes; sometimes it takes a bit for the Coins to arrive. If the Coins are still missing, send us a ...

What are the VIP Tiers?

Next to your VIP level, the precious metal or gemstone listed is your VIP Tier, to better define your VIP status. Each tier consists of seve...

How do I purchase Coins?

To purchase Coins: Select '+' next to your Coins balance  Select a Coin package  Select 'Buy Now!' on the bottom of the options&nb...

I need a refund!

If your purchase isn't coming through, our Support Team is happy to award it manually.However, if you need a refund for any reason, please c...

How do I change my payment method?

For Android players:Open the Google Play appAt the top right, tap the profile iconTap Payments & subscriptions > Payment methods >...

Does my purchase come with a Scratch Card?

Scratch Cards are included as a perk for purchases of Coin packs of $9.99 or higher (USD) directly from the in-game store.Vaults, Recoups, S...

What is the Cash Back feature?

Each purchase you make while at the Bronze tier or above contributes toward the Cash Back feature, a pack of bonus Coins. When you collect i...

What happened to my Rebuy Bonus?

The Rebuy Bonus is only good for 25 hours from the time of your last purchase.

What is the Recoup Your Losses sale?

The Recoup Your Losses sale is a special sale that may be offered when leaving a machine.The size of the pack is based on the Coins spent wh...

State and Country Taxes

Depending on where you live (including certain US states), the App Store may apply taxes on your purchase. Tax rates are determined by the A...

Why did my Cash Back decrease?

The % you collect for the Cash Back bonus is determined by your VIP level when it is ready to be collected.If you have the VIP Status Boost ...

What is the currency of the listed prices?

The currency should be localized to the country you are in and to the country your payment account is registered under.

Can I adjust the price of a Perk offer?

Yes. You can adjust the price of a Perk offer by selecting the golden up or down arrow next to the price.

When does the Vault reset?

The Vault Resets every Saturday at 5pm. You can check how much time is left by tapping on the Vault icon from the slot selection screen.

My receipt is showing a larger charge!

Apple likes to send a purchase summary that combines all recent purchases in one total. You can confirm individual purchase history by going...

Why does the number of Coins per pack change in the Store?

Whenever you make a purchase from the Coin Store, the Coins per package is increased by whatever your VIP level is after the purchase is com...

What is the Vault?

The Vault is an opportunity to receive additional Coins as you play! A percentage of Coins from each spin will be matched and accumulated in...

Are the Coins added to the Vault taken from my bet?

No. The Coins that go into the Vault are a matched percentage of the Coins you're betting.