Transfer Troubleshooting

When you want to move your account to a new device, you need to use the 'Restore Progress' feature on the new device. If you get an error me...

League Point Troubleshooting (Points not adding)

If you have any concerns about your League Points functioning correctly, we recommend taking the following steps:Double-check your Internet ...

I reinstalled, and now my progress has reset!

In order for our games to be playable offline, we have designed them so that most of your data is stored on the device. Our servers recogniz...

Troubleshooting Crashing and Lag

If your game is crashing or you're experiencing lag, we recommend checking the following things to ensure the best performance:Close all bac...

Recommended Device Specifications

We recommend the following minimum specifications for any device running our games:RAM: 2 GBMemory: 16 GB (total, our games do not take up t...

Watch Ad Videos for Free Coins Troubleshooting

You may be offered the option to watch ad videos from the Bonus Window in return for free Coins. If you are running into any trouble, we rec...

How to check how wins are calculated

Most machines in the game have multiple lines, which are patterns the symbols need to line up in to qualify as a win. The bet you place whil...

I ran into an error!

If the game is crashing, moving sluggishly, kicking you out of the game or otherwise glitchy, our team wants to know about it and help find ...

I can't connect to my Club!

Online features, like Leagues, require a strong consistent Internet connection to operate. If you are running into trouble connecting, we re...

Missing Donation Troubleshooting (Server Delay)

Due to the number of players engaging with the feature, there will be a delay between the time a Donator completes a Donation, and when the ...