UPDATE - Known Issue - Daily Bonus Collection rewards (hints and hint discount) 12/17/24

Please update to 1.359 to receive the latest fixes for this issue.Recently some players experienced issues receiving parts of the Daily Bonu...

FIXED - Crashing at Jigsaw Reward Collection 12/17/24

Please update to version 1.359 to receive the latest fixes for this issue.Our developers are working on a fix for crashing during the Jigsaw...

❗️Known Issue: Letters not appearing during Levels (Updated 9/30/24)

9/30/24 Update: Our developers have released new versions that should help prevent this issue from occurring. We recommend all players upd...

Messages to the Support Team

The Support Team reviews all tickets received, and are continually ensuring feedback reaches our developers as they work on new content.They...

Information Requested: Ad videos that cannot be closed (No "X" appears) or causing game issues

Our developers are looking into ad videos that cannot be closed or are causing game issues like crashing or freezing. If you come across any...

Known Issue: "You Already Own This Item" Error

The "You already own this item" error message usually occurs when your Internet connection is interrupted during a past purchase flow. We re...

Known Issue: Internet Connection

Certain features in our game require a strong, stable Internet connection to work properly. A poor connection can cause issues such as:Delay...

Known Issue: Ad videos not rewarding Coins after watching several in a row

Watching several ad videos back to back may cause issues with receiving the Coins from completing them.For best performance, we recommend wa...

Known Issue: Spelling Errors, Hints showing an answer that cannot be made with available letters

If you are concerned you've encountered a spelling error, please make sure the game is updated to the latest version. If you're still having...

Known Issue: Club chat not displaying

Our Club chat feature is designed to be used sparingly for short, direct messages only. When players use it as a "chat room" it ca...

Announcement: "Restore Purchases" feature

App Stores offer the option to restore certain transactions when playing on a different device. Due to the way our game saves information, t...

Known Issue - Lifetime Apples displaying in Leagues

Currently there is an issue where lifetime apples are displayed within the Leagues instead of the weekly apples. Our developers are working ...

Known Issue - Daily Challenge not updating

Our developers are working on a fix for Daily Challenge progress not saving properly. We apologize for any inconvenience.