Hi, how can we help you?

Messages to the Support Team

Known Issue: Free Coin videos not loading after turning on WiFi

Known Issue: Free Coins button disappearing after watching several videos

I need a refund!

I can't watch an ad for free Coins!

How do I remove ads?

I'm stuck on this level! Can I skip it?

I can't find the Mystery Words!

How do I get free Coins?

How does the Daily Word Search work?

How do I disconnect from Facebook?

My game won't connect to Facebook!

I connected to the wrong Facebook account!

How do I transfer my account to a new device? Why is my new device at level 1?

How can I start over?

How do I update my game?

What is the Wild Word Weekend Event?

Privacy Policy and Terms of Use

Which age group is this game for?

How do I delete my account?

I reinstalled, and now my progress has reset!

Troubleshooting Crashing and Lag

Recommended Device Specifications