Hi, how can we help you?

Information Requested: Ad videos that cannot be closed (No "X" appears) or causing game issues

Why are Facebook profile pictures not displaying?

Known Issue: Spelling Errors, Hints showing an answer that cannot be made with available letters

How do I cancel or pause my Golden Ticket Subscription? I only want one week of the Golden Ticket.

I need a refund!

How do I remove ads?

I'm stuck on the level / I completed a level but it's not advancing!

How do Hints work?

How do I get free Coins?

How does the Daily Challenge work? How do I get Stars?

The Daily Challenge is too hard!

What do I do with Stars? What are Zoo Tiles?

How do I transfer my account to a new device? Why is my new device at level 1?

How can I start over?

How do I update my game?

What are Golden Acorns and what are they used for?

How do I earn Golden Acorns? How do I build or break a Word Streak?

Do I get any Coins for my Acorns?

What is the Puzzle Collection Event?

What are Events? How do I know when one is running?

What is the Wild Word Event?

How do I get more Food for my Pets?

What are Pets? What do I need to do to get their bonuses?

How do I feed my Pets?

Can I change my Player Name and Avatar?

Policy on cheats, hacks, or downloading of 3rd party programs

Player Behavior Rules and Restrictions

Player Privacy with Support - Contacting about Club mates

Privacy Policy and Terms of Use

Which age group is this game for?

How do I delete my account?

I can't connect to my Club!

I reinstalled, and now my progress has reset!

Troubleshooting Crashing and Lag