How do I cancel or pause my Golden Ticket Subscription? I only want one week of the Golden Ticket.

If you only want one week of the Golden Ticket or wish to cancel or pause your Subscription, you can do so through the App Store. If you don...

I need a refund!

If your purchase isn't coming through, our Support Team is happy to award it manually.However, if you need a refund for any reason, please c...

How do I remove ads?

Any in-app purchase will remove ads for other companies' products from being shown in the game.

I'm missing my purchase!

If you are having trouble receiving a purchase you made, please try restarting your device and waiting 10 minutes. Sometimes it takes a bit ...

What is the Golden Ticket? When am I charged for it?

The Golden Ticket is a week-long Subscription feature that provides a Coin bonus every day and doubles all Acorns earned.When purchasing, yo...

How do I change my payment method?

For Android players:Open the Google Play appAt the top right, tap the profile iconTap Payments & subscriptions > Payment methods >...

Where and when can I collect the Coins from the Golden Ticket?

While the Golden Ticket is active, a new Coin pack will be available for collection every 24 hours from the previous collection. To rec...

Will I be charged when the Golden Ticket Free Trial is over?

When you activate the Golden Ticket Trial, you will receive 3 days of Golden Ticket benefits including Bonus Coins each day and double Golde...

Videos for Coins are not available!

If you cannot watch ads for Coins, it may be because you have reached your limit for the day. If that is the case, there will be a timer for...

My receipt is showing a larger charge!

Apple likes to send a purchase summary that combines all recent purchases in one total. You can confirm individual purchase history by going...

How do I adjust the volume of ads?

The volume at which ads play is determined by your device. It is not affected by the volume toggles in the game's menu.To change the volume ...

What should I do if I see an inappropriate ad?

We do our best to make sure that all ads in our games are family-friendly and relevant, but sometimes our third-party ad providers show ads ...

State and Country Taxes

Depending on where you live (including certain US states), the App Store may apply taxes on your purchase. Tax rates are determined by the A...

What are Token Hints? How do they work?

Token Hints are Hints that are included in Store Bundles.Any Hints purchased this way will appear as a number on the relevant Hint icon. Tok...

How does the "Play More Get More" sale work?

The Play More Get More sale is a special offer that may appear for a limited time. This offer is a bundle that increases in value as you pro...