Information Requested: Ad videos that cannot be closed (No "X" appears) or causing game issues

Our developers are looking into ad videos that cannot be closed or are causing game issues like crashing or freezing. If you come across any...

Why are Facebook profile pictures not displaying?

We are currently resolving an issue with Facebook which has caused Facebook profile pictures in use to be replaced with a gray silhouette. W...

Known Issue: Spelling Errors, Hints showing an answer that cannot be made with available letters

If you are concerned you've encountered a spelling error, please make sure the game is updated to the latest version. If you're still having...

Messages to the Support Team

The Support Team reviews all tickets received, and are continually ensuring feedback reaches our developers as they work on new content.They...

Known Issue: Internet Connection

Certain features in our game require a strong, stable Internet connection to work properly. A poor connection can cause issues such as:Delay...

Known Issue: Ad videos not rewarding Coins after watching several in a row

Watching several ad videos back to back may cause issues with receiving the Coins from completing them.For best performance, we recommend wa...

Announcement: "Restore Purchases" feature

App Stores offer the option to restore certain transactions when playing on a different device. Due to the way our game saves information, t...

Why am I not seeing some of the features my Clubmates are talking about?

We do our best to make sure that Android and Apple players have access to the same features. Sometimes, due to factors outside our control, ...

Known Issue: Club chat not displaying

Our Club chat feature is designed to be used sparingly for short, direct messages only. When players use it as a "chat room" it can overload...