Information Requested: Ad videos that cannot be closed (No "X" appears) or causing game issues

Our developers are looking into ad videos that cannot be closed or are causing game issues like crashing or freezing. If you come across any...

Known Issue: "You Already Own This Item" Error

The "You already own this item" error message usually occurs when your Internet connection is interrupted during a past purchase flow. We re...

Messages to the Support Team

The Support Team reviews all tickets received, and are continually ensuring feedback reaches our developers as they work on new content.They...

Known Issue: Ads not rewarding Gems after watching several in a row

Using the "Free Gems" feature to watch many ads back to back may cause issues with receiving the free Gems from completing them.Fo...

Announcement: "Restore Purchases" feature

App Stores offer the option to restore certain transactions when playing on a different device. Due to the way our game saves information, t...

Known Issue: Club chat not displaying

Our Club chat feature is designed to be used sparingly for short, direct messages only. When players use it as a "chat room" it ca...