Apple offers the option to restore transactions when playing on a different device. Due to the way our game saves information, this feature conflicts with normal save data and can result in incomplete information and transfers failing to complete.
Should this happen to you, we can assist and get all your progress moved over correctly. Please let the Support Team know using the "Contact Us" feature with what is missing and any information available about the related accounts.
Transferring using the in-game "Restore Progress" feature moves over your purchase history, Coins, and VIP levels to the new device. When you wish to transfer your progress, please only use the in-game feature, and let us know if you run into any issues there.
Should this happen to you, we can assist and get all your progress moved over correctly. Please let the Support Team know using the "Contact Us" feature with what is missing and any information available about the related accounts.
Transferring using the in-game "Restore Progress" feature moves over your purchase history, Coins, and VIP levels to the new device. When you wish to transfer your progress, please only use the in-game feature, and let us know if you run into any issues there.