General (Settings, Navigation, Facebook)
-
Can I win real money?
The credits you play with are for game purposes only and remain strictly within the app. There is no option to cash any credits out for real...
-
Will I lose my progress if I change devices?
The progress you make is saved directly onto your device in order to allow offline play. If you are playing on a phone or tablet, we have a ...
-
Is this game free to play?
Yes. Our games are free to play with no obligation to purchase.
-
How can I start over?
The progress you make is saved directly onto your device. There is no way to start your account back over from level 1. The only way to get...
-
My game won't connect to Facebook!
The in-app Facebook connection requires the use of Facebook's app. To connect to a profile, you must have downloaded their app and logged in...
-
How do I update my game?
You can update your game to the latest version directly through your device's App Store.Android:Open the Google Play Store appTap the three ...
-
Will the Save and Restore buttons save my progress?
The 'Save Progress' and 'Restore Progress' buttons are used only for the purpose of transferring your progress to another device and will no...
-
Can I sync my game data with another device?
Due to your game data being stored within the device you play on, there is currently no option to sync game data between devices. If you're ...
-
How do I adjust the volume of the Balls called?
To adjust the volume of the Balls called:Go to the Main LobbyOpen the Menu by pressing the purple button in the top right cornerTap "Se...
-
How do I find my Support ID?
To locate your Support ID within the game: Open the game to the Main Lobby Tap the icon in the upper right cornerSelect "Settings&...
-
How do I change the Sound Effects volume?
The Sound Effects are all the extra sounds within the game, such as Power-Up and Coin sounds. You can adjust the volume of these sounds as n...
-
How do I find my game's version number?
You can find your version number by selecting the Options menu inside the game. The version number will be below the "Save Progress&quo...
-
I connected to the wrong Facebook account!
Your player profile is connected to your device, rather than to your Facebook account. Therefore, if you connect to the wrong profile by acc...
-
Messages to the Support Team
The Support Team reviews all tickets received, and are continually ensuring feedback reaches our developers as they work on new content.They...
-
What time does the Super Free Support Team operate?
The Super Free Support Team operates Monday through Friday in the Pacific timezone.If you send in a message over the weekend, they will be w...
-
How do I write a review for your game?
You can share your feedback on the game by choosing the Feedback Bonus when it is available. There you'll be able to rate the game 1-5 stars...
-
How do I disconnect from Facebook?
To disconnect from Facebook, you will need to do so through their website, or the Facebook app. From the Facebook app on your device:Open th...
-
How do I delete my account?
If you wish to delete your account, send an in-app message, and an appropriate data privacy officer will assist with your request. You can a...
-
How do I turn off the game notifications?
You can opt out of game notifications through the Settings menu, accessed via the Menu button.
Need more help?