Purchases and VIP
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How do I become a VIP?
You gain VIP points with each purchase, and with enough points, your VIP level will increase. Depending on your level of VIP, you receive an...
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I'm missing my purchase!
Try restarting your device and wait 10 minutes; sometimes it takes a bit for the items to arrive. If the items are still missing, send us a ...
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I need a refund!
If your purchase isn't coming through, our Support Team is happy to award it manually.However, if you need a refund for any reason, please c...
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How do I change my payment method?
For Android players:Open the Google Play appAt the top right, tap the profile iconTap Payments & subscriptions > Payment methods >...
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How do I remove ads from the game?
Ads will be removed with any purchase.You will still be able to opt-in to watch videos for free Credits, if you wish.
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How do I purchase Credits/Coins/Power-Ups?
To purchase Credits/Coins/Power-Ups: Select the '+' next to your current Credits/Coins/Power-Ups balance Select a desired package (there are...
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Does my purchase come with a Scratch Card?
Scratch Cards are only awarded to Credit Pack purchases. Coins, Keys, Power-Ups, Perks, and Bundle packages are not included in the Scratche...
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What is the currency of the listed prices?
The currency should be localized to the country you are in and to the country your payment account is registered under.
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State and Country Taxes
Depending on where you live (including certain US states), the App Store may apply taxes on your purchase. Tax rates are determined by the A...
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My receipt is showing a larger charge!
Apple likes to send a purchase summary that combines all recent purchases in one total. You can confirm individual purchase history by going...
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