Known Issue: "You Already Own This Item" Error

The "You already own this item" error message usually occurs when your Internet connection is interrupted during a past purchase flow. We re...

Messages to the Support Team

The Support Team reviews all tickets received, and are continually ensuring feedback reaches our developers as they work on new content.They...

Known Issue: Free Gem videos not loading after turning on WiFi

If you enter the game with your WiFi off and then turn it on midway through, free Gem videos will not load for that session.To get them work...

Known Issue: Ads not rewarding Gems after watching several in a row

Using the "Free Gems" feature to watch many ads back to back may cause issues with receiving the free Gems from completing them.For best per...

Announcement: "Restore Purchases" feature

App Stores offer the option to restore certain transactions when playing on a different device. Due to the way our game saves information, t...