How do I cancel or pause my Membership Subscription? I only want one week of the Membership.

If you only want one week of the Membership or wish to cancel or pause your Subscription, you can do so through the App Store. If you don't ...

I need a refund!

If your purchase isn't coming through, our Support Team is happy to award it manually.However, if you need a refund for any reason, please c...

How do I remove ads?

Any purchase will make ads disappear from the game.

I'm missing my purchase!

If you are having trouble receiving a purchase you made, please try restarting your device and waiting 10 minutes. Sometimes it takes a bit ...

How do I change my payment method?

For Android players:Open the Google Play appAt the top right, tap the profile iconTap Payments & subscriptions > Payment methods >...

What is a Membership Subscription? When am I charged for it?

Membership is a weekly Subscription feature that provides a Coin and Gem bonus every day.When purchasing, you pay the charge for that week. ...

What is the Membership Subscription Free Trial? Will I be charged when the Membership Subscription Trial is over?

When you activate the Membership Trial, you will receive 7 days of Membership Subscription benefits including Bonus Gems and Coins each day....

What is the Piggy Bank?

With the Piggy Bank, you will accumulate Gems for every level you accomplish! Any time during its progression, it can be purchased to receiv...

Ad Videos for Gems are not available!

If you cannot watch ads for Gems, it may be because you have reached your limit for the day. If that is the case, there will be a timer for ...

My receipt is showing a larger charge!

Apple likes to send a purchase summary that combines all recent purchases in one total. You can confirm individual purchase history by going...

How do I adjust the volume of ads?

The volume at which ads play is determined by your device. It is not affected by the volume toggles in the game's menu.To change the volume ...

What should I do if I see an inappropriate ad?

We do our best to make sure that all ads in our games are family-friendly and relevant, but sometimes our third-party ad providers show ads ...

State and Country Taxes

Depending on where you live (including certain US states), the App Store may apply taxes on your purchase. Tax rates are determined by the A...

What are Reward Points? How can I earn more?

Making purchases through the in-game Store now awards Reward Points! These Points go towards leveling up your Bonus Level which allows you t...