How do I find my Support ID?

From the main menu:1. Tap on the "Settings" button located on the bottom, left-hand corner of the screen2. Your Support ID will be...

How do I transfer my account to a new device? Why is my new device at level 1?

Your account is stored directly to your device. If you download the game onto a different device or upgrade to a new device, it will have a ...

How do I update my game?

You can update your game to the latest version directly through your device's App Store.Android:Open the Google Play Store appTap the three ...

How do I turn off the game sounds or music?

To turn off your game sounds/music:1. Open the game to the Main Lobby2. Tap on the Menu (☰) button 3. Select 'Settings' From here ...

How do I disconnect from Facebook?

To disconnect from Facebook, you will need to do so through their website, or the Facebook app. From the Facebook app on your device:Open th...

How can I start over?

The progress you make is saved directly onto your device. There is no way to start your account back over from level 1. The only way to get...

How do I exit the game?

To exit the game you will first need to exit to the Main Lobby:Tap the house icon at the top of the screenTap the "Home" buttonTo ...

Can I sync my gameplay with another device?

Due to your game data being stored within the device you play on, there is currently no option to sync game data between devices. If you dow...

Troubleshooting Crashing and Lag

If your game is crashing or you're experiencing lag, we recommend checking the following things to ensure the best performance:Close all bac...

Is this game free to play?

Yes. Our games are free to play with no obligation to purchase.

Is this game free to play?

Yes. Our games are free to play with no obligation to purchase.

What time does the Super Free Support Team operate?

The Super Free Support Team operates Monday through Friday in the Pacific timezone.If you send in a message over the weekend, they will be w...