General (Navigating, Transferring, Updating)
How do I report an issue to the Support team?
To report any issue you encounter in the game, open the FAQs through the "Get Help" button and tap the message icon or "Conta...
How do I find my Support ID?
To locate your Support ID within the game: Open the game to the Main LobbyTap on the Menu button (it looks like 3 horizontal lines)Select &q...
How do I update my game?
You can update your game to the latest version directly through your device's App Store.Android:Open the Google Play Store appTap the three ...
How do I turn off the game sounds or music?
The music and sound effects can be turned off through the Settings menu, accessed via the Menu button.These settings do not affect the volum...
How can I start over?
The progress you make is saved directly onto your device. There is no way to start your account back over from level 1. The only way to get...
How do I transfer my account to a new device? Why is my new device at level 1?
Your account is stored directly to your device. If you download the game onto a different device or upgrade to a new device, it will have a ...
Can I sync my gameplay with another device?
Due to your game data being stored within the device you play on, there is currently no option to sync game data between devices. If you dow...
Is this game free to play?
Yes. Our games are free to play with no obligation to purchase.
Can I win real money?
The Coins you play with are for game purposes only, and remain strictly within the app. There is no option to cash any credits out for real ...
What time does the Super Free Support Team operate?
The Super Free Support Team operates Monday through Friday in the Pacific timezone.If you send in a message over the weekend, they will be w...
Getting a new device? Make sure your profile transfers over.
Your progress in the game is stored to your device and doesn't automatically sync up if you download the game on another phone or tablet. Ho...
How do I change the game's language? What happens if I do?
You can change the game's language by following these steps:Tap on the "Menu" button (the one with 3 horizontal lines)Select "Settings"Tap o...
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