Ads and Purchases
I need a refund!
If your purchase isn't coming through, our Support Team is happy to award it manually.However, if you need a refund for any reason, please c...
How do I remove ads?
Any purchase will make ads disappear from the game.
I'm missing my purchase!
If you are having trouble receiving a purchase you made, please try restarting your device and waiting 10 minutes. Sometimes it takes a bit ...
How do I change my payment method?
For Android players:Open the Google Play appAt the top right, tap the profile iconTap Payments & subscriptions > Payment methods >...
Ad Videos for Gems are not available!
If you cannot watch ads for Gems, it may be because you have reached your limit for the day. If that is the case, there will be a timer for ...
My receipt is showing a larger charge!
Apple likes to send a purchase summary that combines all recent purchases in one total. You can confirm individual purchase history by going...
How do I adjust the volume of ads?
The volume at which ads play is determined by your device. It is not affected by the volume toggles in the game's menu.To change the volume ...
What should I do if I see an inappropriate ad?
We do our best to make sure that all ads in our games are family-friendly and relevant, but sometimes our third-party ad providers show ads ...
What is the VIP Subscription? When am I charged for it?
The VIP Subscription is either a weekly or monthly long Subscription feature that provides a Gem bonus every day and doubles all Stars earne...
How do I cancel my VIP Subscription? I only want one week of the weekly VIP Subscription!
To cancel a Subscription, you need to go through your device's App Store.On Android:Open the Play Store app, and confirm that you're signed ...
Where can I collect the Gems from the VIP Subscription?
When the VIP Subscription is first purchased, a reward pop-up will immediately appear where you can collect your daily Subscription Gems. Yo...
What is the VIP Subscription Free Trial? Will I be charged when the VIP Subscription Trial is over?
When you activate the VIP Subscription Trial, you will receive 3 days of VIP Subscription benefits including Bonus Gems each day and double ...
What are Reward Points? How can I earn more?
Making purchases through the in-game Store now awards Reward Points! These Points go towards leveling up your Bonus Level which allows you t...
How does the "Play More Get More" Sale work?
The Play More Get More sale is a special offer that may appear for a limited time. This offer is a bundle that increases in value as you pro...
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