Messages to the Support Team
Known Issue: Internet Connection
Information Requested: Ads that cannot be closed (No "X" appears)
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How do I cancel or pause my Ticket Subscription? I only want one week of the Golden Ticket.
I need a refund!
I can't watch an ad for free Coins!
I'm stuck on this level!
How do Hints work?
How do I get free Coins?
How does the Daily Challenge work? How do I get Stars?
The Daily Challenge is too hard!
It's time for the Daily Challenge, but I'm not able to play!
How do I transfer my account to a new device? Why is my new device at level 1?
How can I start over?
How do I update my game?
What are Acorns? How do Word Streaks and the Multiplier work?
Do I get any Coins for my Acorns?
What is the League?
What is the Buy A Vowel Event?
What is the Word Hunt Event?
Why is there a word that is a different color than the rest?
How do I disconnect from Facebook?
My game won't connect to Facebook!
I connected to the wrong Facebook account!
Policy on cheats, hacks, or downloading of 3rd party programs
Player Behavior Rules and Restrictions
Player Privacy with Support - Contacting about Club mates
Privacy Policy and Terms of Use
Which age group is this game for?
What are Raids?
What are Attacks? How can they be prevented?
What are Shields? Why am I no longer getting them as a Chest Reward?
I can't connect to my Club!
I reinstalled, and now my progress has reset!
Troubleshooting Crashing and Lag
Need more help?
