How do I transfer my account to a new device? Why is my new device at level 1?

Your account is stored directly to your device. If you download the game onto a different device or upgrade to a new device, it will have a ...

How can I start over?

The progress you make is saved directly onto your device. There is no way to start your account back over from level 1. The only way to get...

How do I update my game?

You can update your game to the latest version directly through your device's App Store.Android:Open the Google Play Store appTap the three ...

How do I report an issue to the Support team?

To report any issue you encounter in the game, tap on the ☰ icon on the top left-hand side. From here select "Help" then "Get Help". The Mes...

Is this game free to play?

Yes. Our games are free to play with no obligation to purchase.

Can I sync my gameplay with another device?

Due to your game data being stored within the device you play on, there is currently no option to sync game data between devices. If you dow...

How do I exit the game?

To exit the game you will first need to exit to the Main Lobby:Tap the tree icon at the top, left-hand corner of the screenTap the house ico...

How do I find my Support ID?

To locate your Support ID within the game: Open the game to the Main LobbyTap on the Menu button (it looks like 3 horizontal lines)Select &q...

How do I turn off the game sounds or music?

To turn off your game sounds/music:1. Open the game to the Main Lobby2. Tap on the Menu (☰) button 3. Select 'Settings' From here ...

When do I get the Coins for the Friend Inviter?

To receive a bonus for inviting a friend, make sure they download and access the game using the link you send them. If you're having trouble...

How do I change the game's language? What happens if I do?

You can change the game's language by following these steps:Tap on the "Menu" button (the one with 3 horizontal lines)Select "...

What time does the Super Free Support Team operate?

The Super Free Support Team operates Monday through Friday in the Pacific timezone.If you send in a message over the weekend, they will be w...

How do I turn off the game notifications?

To opt out of game notifications please follow the steps below: 1) Open the game to the Main Lobby2) Tap on the Menu (☰) button3) Selec...

How do I delete my account?

If you wish to delete your account, send an in-app message, and an appropriate data privacy officer will assist with your request. You can a...