Messages to the Support Team

The Support Team reviews all tickets received, and are continually ensuring feedback reaches our developers as they work on new content.They...

Known Issue: Internet Connection

Certain features in our game require a strong, stable Internet connection to work properly. A poor connection can cause issues such as:Delay...

Information Requested: Ads that cannot be closed (No "X" appears)

Our developers are looking into ads that cannot be closed. If you come across one, please grab a screenshot of the ad and send the Support T...

Getting a new device? Make sure your profile transfers over.

Your progress in the game is stored to your device and doesn't automatically sync up if you download the game on another phone or tablet. Ho...

Known Issue: Free Coins button disappearing after watching several videos

While playing, there is the "Free Coins" button which allows you to watch a short video for Coins. If the button is not appearing,...

Known Issue: Acorns not adding properly

Our developers are aware of some issues with Acorns reaching the server. We are currently working on improvements but have two recommendatio...

Known Issue: Ads not rewarding Coins after watching several in a row

Using the "Free Coins" feature to watch many ads back to back may cause issues with receiving the free Coins from completing them....

Announcement: "Restore Purchases" feature

App Stores offer the option to restore certain transactions when playing on a different device. Due to the way our game saves information, t...

Announcement: Process for transferring an account to a new device

Our "Save & Restore" feature allows players to transfer their account to a new device. This is done by linking an email addres...

Known Issue: Club chat not displaying

Our Club chat feature is designed to be used sparingly for short, direct messages only. When players use it as a "chat room" it ca...